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Help & Knowledge Base
Frequently Asked Questions
Find fast answers to common questions about SOICTA products, ordering, global shipping, and B2B wholesale opportunities.
💼 Wholesale & B2B Inquiries
1. What is the Minimum Order Quantity (MOQ) for SOICTA wholesale orders?
Our standard minimum order quantity (MOQ) for wholesale tier pricing is $999 USD. This allows retailers and distributors to access tier-one B2B pricing with flexible product mixing.
2. How can I apply for a wholesale account and request a B2B catalog?
You can apply directly by filling out our application form on the SOICTA Wholesale Page or by emailing our B2B sales desk at sales@soicta.shop. Our team responds within 24 hours with custom quotes.
3. Do you offer OEM / ODM custom branding and private label packaging?
Yes! We offer custom logo printing, custom packaging, and exclusive color options for qualifying volume orders. Submit your specifications via our Wholesale Application Portal for tailored pricing.
4. What shipping options and lead times are available for bulk orders?
We provide global air express and ocean freight options. Standard B2B dispatch takes 3–7 business days for stock items, while custom OEM production schedules range between 15–25 days depending on volume.
🐾 Product Quality & Materials
5. Are SOICTA pet water bottles safe and BPA-free?
Absolutely. All SOICTA products are engineered using 100% food-grade, high-density ABS plastics and silicone materials that are non-toxic, lead-free, and completely BPA-free.
6. How does the leak-proof lock mechanism work?
Our water dispensers feature a dual-action silica gel seal ring combined with a one-key lock switch. This prevents accidental spills, allowing you to carry the bottle safely in bags or backpacks.
7. Can unused water be recycled back into the bottle?
Yes! Simply press the water key while tilting the bottle upward, and any unused water in the trough will drain back into the container, preventing water waste on hikes or walks.
8. Is the SOICTA water dispenser dishwasher safe?
We recommend hand washing with warm water and mild soap to prolong the lifespan of the internal silicone seals. Avoid putting the bottle in hot dishwashers above 80°C (176°F).
📦 Orders, Shipping & Tracking
9. How long will it take to receive my order?
Standard retail orders are processed within 1–2 business days. Express international shipping typically delivers within 5–10 business days depending on your destination.
10. How do I track my order status?
Once your package dispatches, you will automatically receive an email containing your tracking number and live carrier link. You can also contact support at info@soicta.shop.
11. What countries do you ship to?
SOICTA ships internationally across North America, Europe, Australia, and select parts of Asia and South America.
12. What payment methods are accepted?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and bank wire transfers for wholesale orders.
🛡️ Returns & Customer Care
13. What is your return policy?
We offer a 30-day money-back guarantee on all retail purchases. Products must be unused and in original packaging. Contact info@soicta.shop to initiate a return authorization.
14. What should I do if my item arrives damaged?
In the rare event of transit damage, please take photos of the item and packaging and email info@soicta.shop within 48 hours for a free replacement.
15. How do I get in touch with customer support?
You can email our customer desk anytime at info@soicta.shop. Our team operates 24/7 and responds within 12 hours.
Still Have Questions?
Our dedicated support and sales desks are ready to help you with any further questions.
Contact Support Desk